Refunds and Exchanges
Refund & Exchange Policy
All of our products are carefully packed and inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery. Unfortunately we can’t offer you a refund or exchange after this period.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at firstname.lastname@example.org for further details.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Please note it may take some time before your refund is officially posted to your bank account. Should you have any concerns, please contact your bank directly.
Exchanges (if applicable)
We only replace items if they are defective or damaged. You may exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
* Please note that we are not responsible for packages that are lost or stolen during transit.